Terms of service
Last updated: [to be completed: date]
1. Who we are
The Flexed service is provided by [to be completed: company name], VAT number [to be completed: VAT number], registered office at [to be completed: address], email [to be completed: email] ("Flexed").
2. The service
Flexed offers advertising visibility in the form of a ranking. A position depends only on the points purchased, according to the Rules. The ranking does not represent the wealth, value or reliability of any user.
3. Eligibility and account
You must be at least 18 years old to sign up. Anyone registering a company declares that they are authorized to represent it. Registering in someone else's name without permission is not allowed. You must confirm your email address before making purchases. You are responsible for keeping your password safe and can reset it at any time through the link sent by email.
To raise the spending limit above the standard threshold, identity verification may be required, carried out through Stripe Identity (ID document and selfie).
4. Purchases and right of withdrawal
Prices are in US dollars and include any applicable taxes. Points and power-ups are digital content delivered immediately after payment. When purchasing, you expressly request immediate delivery and acknowledge that you lose the right of withdrawal, where applicable (for consumers in the European Union, art. 16(m) of Directive 2011/83/EU and art. 59(1)(o) of the Italian Consumer Code). Points and power-ups are not refundable, transferable or exchangeable for money, except where required by law or when Flexed grants a refund. After every purchase you receive a receipt by email.
If a payment is refunded, in whole or in part, the corresponding points are removed from the rankings proportionally, and a fully refunded power-up is deactivated.
5. User content
You are solely responsible for the content of your profile, including photos, and you guarantee that you hold the rights to it. All content is reviewed before publication. Flexed may refuse, restrict or remove content that violates the Rules or the law and suspend the accounts that publish it, telling the user the reason.
6. Reports and complaints (Digital Services Act)
Anyone can report content they consider illegal using the "Report" link on every profile, or by writing to [to be completed: email for reports]. Whoever reports receives an acknowledgment and the outcome of the review. Every decision that restricts a profile (rejection, removal of content, suspension) is communicated by email with the rule broken, the facts and how to appeal. Decisions can be appealed free of charge within 6 months by replying to that email: a member of staff reviews them and communicates the outcome. Users can also turn to a certified out-of-court dispute settlement body or to the courts, under Regulation (EU) 2022/2065 (arts. 17, 20 and 21). Point of contact for authorities and users: [to be completed: email].
Copyright (DMCA). If you believe a profile infringes your copyright, send a written notice to our designated agent: [to be completed: copyright agent]. The notice must include your physical or electronic signature, the work you claim is infringed, the profile and content you want removed, your contact details, a statement that you have a good-faith belief the use is not authorized, and a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorized to act for the owner (17 U.S.C. §512(c)(3)). We remove or disable access to the content and notify the user, who can send a counter-notice to the same address. If we receive a valid counter-notice, we may restore the content after 10 to 14 business days unless the person who sent the notice tells us they have filed a lawsuit. We suspend the accounts of repeat infringers.
7. Communications
Flexed sends service emails (address confirmation, password recovery, receipts, moderation outcomes). Alerts when another profile passes you can be turned off at any time from your dashboard or from the link in every email.
8. Payment disputes
If a payment is disputed (chargeback), the related points are removed and the account may be suspended.
9. Liability
Flexed does not guarantee a minimum number of views or clicks. To the extent permitted by law, Flexed's liability is limited to the amount paid by the user in the last 12 months.
10. Changes
Flexed may change these terms and the Rules with at least 15 days' notice by email or by a notice on the site.
11. Governing law
These terms are governed by Italian law. Consumers keep the protections granted by the mandatory laws of their country of residence and may bring proceedings before the courts of the place where they live.